Terms of Service

TireSync operates as an online marketplace platform that connects tire customers with local tire shops ("Partner Shops") across Canada. The Platform enables Users to search for tires by size or vehicle, view real-time shop inventory, receive AI-powered tire recommendations, and book installation appointments.

IMPORTANT: TireSync is a technology platform and marketplace intermediary. TireSync is NOT the seller, manufacturer, distributor, or installer of any tires or automotive services listed on the Platform. TireSync does not own, warehouse, or physically handle any tires. All tire sales, installations, and related services are provided by independent Partner Shops. TireSync makes no representations or warranties regarding the quality, safety, fitness, or legality of any tires or services offered by Partner Shops.

To use the Platform, you must be at least eighteen (18) years of age or the age of majority in your province or territory of residence, whichever is greater. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately at info@tiresync.ca if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate any account that we reasonably believe has been compromised, is being used in violation of these Terms, or is associated with fraudulent activity.

3.1 Tire Search and Recommendations

The Platform allows you to search for tires by vehicle make, model, year, and tire size. We also provide AI-powered tire recommendations using artificial intelligence technology. These recommendations are for informational purposes only and do not constitute professional automotive advice. You are solely responsible for verifying the compatibility and suitability of any tire with your vehicle.

3.2 Inventory and Pricing

Tire inventory, availability, and pricing displayed on the Platform are provided by Partner Shops and their supplier networks. While we strive to display accurate information, we do not guarantee the accuracy, completeness, or timeliness of any inventory or pricing data. Prices may change without notice.

3.3 Appointment Booking

The Platform facilitates appointment booking with Partner Shops. A booking confirmation constitutes a reservation, not a guarantee of service. The actual service agreement is between you and the Partner Shop.

3.4 AI-Powered Features

TireSync uses artificial intelligence ("AI") technology to power certain features including tire recommendations, Q&A responses, and personalized search results. AI-generated content is provided "as is" for informational purposes only and may contain errors, inaccuracies, or outdated information. You acknowledge and agree that AI-generated content does not constitute professional advice and should not be relied upon as the sole basis for any purchasing, installation, or safety decision.

4.1 Hybrid Payment Model

The Platform supports a hybrid payment model. Depending on the Partner Shop and the nature of the transaction, payments may be processed through the Platform ("Platform Payments") or directly between you and the Partner Shop ("Direct Payments").

4.2 Platform Payments

Where Platform Payments are available, you authorize us to charge the payment method you provide for the total amount of your order, including applicable taxes (GST/HST and provincial sales taxes). All Platform Payments are processed through our secure, PCI-DSS compliant third-party payment processor. All prices are in Canadian Dollars (CAD) unless otherwise stated.

4.3 Direct Payments

Where you pay a Partner Shop directly, TireSync is not a party to that payment transaction. We are not responsible for any payment disputes, overcharges, or billing errors arising from Direct Payments.

Please refer to our separate Refund and Return Policy for complete details.

5.1 Appointment Cancellations

You may cancel a booking at no charge up to twenty-four (24) hours before the scheduled appointment time. Cancellations made less than twenty-four (24) hours before the appointment may be subject to a cancellation fee. Repeated no-shows or late cancellations may result in account restrictions.

5.2 Provincial Consumer Rights

Nothing in these Terms limits or excludes any rights you may have under applicable provincial consumer protection legislation, including but not limited to cooling-off periods under the Ontario Consumer Protection Act, 2023, the British Columbia Business Practices and Consumer Protection Act, and the Quebec Consumer Protection Act. Where any provision of these Terms conflicts with mandatory provincial consumer protection legislation, the provincial legislation shall prevail.

You agree not to use the Platform to:

• Violate any applicable federal, provincial, municipal, or international law or regulation.
• Provide false, misleading, or inaccurate information in your account profile, reviews, or communications.
• Post fraudulent, defamatory, harassing, threatening, or obscene content.
• Manipulate or abuse the review and rating system, including posting fake or incentivized reviews.
• Interfere with, disrupt, or place an unreasonable burden on the Platform's infrastructure.
• Attempt to gain unauthorized access to any portion of the Platform or other user accounts.
• Use any automated system, including bots or scrapers, to access or copy Platform content without our express written permission.
• Book appointments with no intention of attending or for the purpose of disrupting a Partner Shop's business.
• Reverse engineer, decompile, or disassemble any portion of the Platform.

Violation of these rules may result in immediate suspension or termination of your account, and we reserve the right to pursue any legal remedies available.

The Platform and its entire contents, features, and functionality are owned by TireSync Inc., its licensors, or other providers and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial purposes in accordance with these Terms.

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TIRESYNC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TIRESYNC DOES NOT ENDORSE, WARRANT, OR GUARANTEE ANY TIRE PRODUCT, INSTALLATION SERVICE, OR OTHER SERVICE OFFERED BY ANY PARTNER SHOP THROUGH THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TIRESYNC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE THEORY OF LIABILITY.

IN NO EVENT SHALL TIRESYNC'S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE PAID TO TIRESYNC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

You agree to indemnify, defend, and hold harmless TireSync Inc., its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use or misuse of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; (d) your User Content; or (e) any dispute between you and a Partner Shop.

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at info@tiresync.ca and attempt to resolve the dispute informally for a period of at least thirty (30) days.

11.2 Binding Arbitration

If the dispute cannot be resolved informally, you and TireSync agree that any dispute shall be resolved by binding arbitration administered by the ADR Institute of Canada (ADRIC) in Toronto, Ontario, Canada.

11.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TIRESYNC EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR OTHER REPRESENTATIVE PROCEEDING.

11.4 Provincial Consumer Rights Preserved

Nothing in this section limits your right to bring a complaint to any applicable consumer protection authority. Mandatory consumer protection legislation in your province of residence may provide rights that cannot be waived by contract.

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Subject to Section 11 above, any legal proceedings shall be brought exclusively in the courts of competent jurisdiction located in Toronto, Ontario, Canada.

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy, in compliance with PIPEDA and applicable provincial privacy legislation.

By creating an account, you consent to receive electronic communications from TireSync related to your account and bookings (transactional messages). Marketing communications will only be sent with your express consent as required by Canada's Anti-Spam Legislation (CASL). You may withdraw your consent at any time by using the unsubscribe mechanism in any marketing email or by contacting us at info@tiresync.ca.

We may terminate or suspend your account and access to the Platform immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will immediately cease.

You may terminate your account at any time by contacting us at info@tiresync.ca. Account termination does not relieve you of any obligations incurred prior to termination.

TireSync shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, cyber-attacks, government orders, or supply chain disruptions.

Entire Agreement: These Terms, together with the Privacy Policy, Refund and Return Policy, Acceptable Use Policy, Cookie Policy, and Disclaimer, constitute the entire agreement between you and TireSync.

Severability: If any provision is held invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary or severed. The remaining provisions continue in full force.

Assignment: You may not assign these Terms without TireSync's prior written consent. TireSync may assign these Terms without restriction.